The United Airlines Passenger Removal: How not to ‘respond’ to a PR crisis
2019-09-05
It was a fine afternoon on 9th of April, 2017 and the United Airlines flight 3411 was all set to fly its course from O’Hara International Airport, Chicago to Louisville. Nineteen minutes before the time of departure while the sold-out flight was still at the gate, a senior official fromContinue Reading